Experience Map Visualization

Created as part of my work with the UCLA Center for Healthier Children, Families & Communities · 2025

Brand + Design + Digital

The Pomona Early Childhood Ecosystems Transformation Accelerator is a community-led initiative funded by the Conrad N. Hilton Foundation, designed to guide residents and stakeholders across Pomona, California through a structured, multi-phase discovery and transformation process.

My role was to take the team's process and translate it into a clear, publication-ready visual document. When I joined the project, I was provided with a multi-page written description of each phase: what it involved, who participated, and what it was intended to accomplish. There were no diagrams or timelines. My first task was to read that documentation carefully enough to understand how the phases connected and what the logic of the overall sequence was before any design decisions could be made.

The resulting Experience Map draws on two design conventions: a Gantt-style timeline to show phase sequencing and overlap, and a paint chip layout to communicate progression and differentiate each stage visually. Each phase is accompanied by a brief synopsis, giving readers an at-a-glance understanding of the full lifecycle. No matter if they were a subject matter expert or a community member who had not previously engaged with the Accelerator, this visualization was used to find their place in the process and understand how their participation connected to the larger effort.

Once the core map was established, I adapted it across several formats: condensed versions for city council reports, a one-pager, presentation slides, and a large-format poster for community convenings printed with "You Are Here" tags to orient participants to their current phase within the larger process.